gps trackers

Frequently Asked Questions

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What Are GPS Trackers Used For?

GPS trackers provide enhanced protection against vehicle theft, efficient fleet management for professionals, and peace of mind for individuals. With precise, real-time geolocation, you can track your cars, motorcycles, commercial vehicles, pets, and other valuable assets wherever you are.

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How Do Movo Trackers Work?

Using advanced satellite technology, our GPS trackers provide ultra-precise real-time geolocation. Once installed and activated in your vehicle, the tracker immediately detects any signs of theft, allowing instant location tracking and rapid response from authorities. With customizable alerts (zone exit, ignition) and automatic data transmission, you enjoy optimal protection and unmatched peace of mind.

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How to Install and Use a GPS Tracker?

Discover the innovation and flexibility of our GPS trackers, designed to meet all your needs:

Autonomous Trackers

Easily install them with powerful magnets. No wiring or permanent installation needed. Perfect for quick or temporary deployment, they are water- and dust-resistant, ensuring reliable performance in any situation.

Direct Vehicle Connection

For a discreet, permanent solution, choose a tracker connected directly to your vehicle’s electrical system. Compact and nearly invisible, it provides continuous power, eliminating battery concerns.

Easy Installation & Intuitive Control

Set up your tracker in just a few steps and monitor it via an intuitive mobile app that provides real-time data and all the tracking features you need.

Choose the solution that fits you and enjoy uncompromised security!

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Why Haven’t I Received an Email with the Instructions After Activation?

Check your email’s spam or junk folder. If you still don’t find it, contact us, as you may have entered your email address incorrectly. If this is your second tracker, instructions will not be sent; we will simply add the tracker to your existing account.

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Why Hasn’t My Tracker Reported Its Location on the Map After Activation?

After activation, allow some time for the SIM card to activate with the mobile operator. This usually takes a few minutes, rarely up to an hour. Make sure the tracker is turned on and place it outside or in a vehicle. If the tracker is inside a building, it may not receive a GPS signal, even near a window.

If the above steps don’t work, try using a different web browser and download our “Optimus Tracking” app on your phone. It’s also possible that the cellular signal the tracker uses to transmit data is weak in your area. A drive with the tracker may help it acquire a signal. Contact us if you continue to experience issues.

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How Can I Contact MOVO Customer Service?

You can reach our customer service by email, phone, or via live chat on our mobile app, by WhatsApp, and on our social media channels such as Facebook and Instagram.

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How Do I Set Up a Safe Zone for My GPS Tracker?

You can define one or more safe zones for your GPS tracker through the Movo mobile app or web platform, ensuring precise and secure tracking.

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How Do I Receive Alerts if the GPS Tracker Leaves the Safe Zone?

You can set up alerts to be notified on your phone or computer whenever the object tracked by the GPS tracker leaves a predefined safe zone.

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Do You Have a Mobile App for Tracking?

Yes. Click here for Android and here for iPhone.

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Is the Tracker Suitable for My Cat?

The GPS pet tracker is most likely suitable for your cat. It is designed for adult cats weighing 3 kg (6.6 lbs) or more. With its two types of attachments -flexible and rigid-it can be fitted to almost any cat collar.

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Is It Suitable for My Dog?

This model is suitable for all dogs weighing 4 kg (8.8 lbs) or more.

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What Is the Battery Life of GPS Trackers?

Battery life varies depending on the GPS tracker model, ranging from a few hours to several years, depending on usage and the frequency of location updates.

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Why Is a Service Plan Necessary? What Are My Options?

Movo GPS trackers come with a built-in SIM card, allowing them to connect to local mobile networks to transmit their location. The service plan covers all communication costs, enabling you to track your device anywhere in the world without distance limitations. You can cancel at any time. There’s no commitment.

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Can I Try a GPS Tracker?

You can test a device by accessing the portal with an account, purchasing it, and returning it within 30 days. If you’re not satisfied, you will receive a full refund of the purchase price and any subscription fees.